Reviews
Great company with reliable service!!
Micah and Ed were absolutely wonderful! These guys were knowledgeable, courteous, punctual, and hard working. But on top of that, they were extremely personable and friendly. Great guys to talk to and easy to have in our home. Everyone we meet from this company displays this type of character. We are customers for life!
I had a complete HVAC unit and control system installed. The price quote I received provided the best overall system performance and efficiency as well as an excellent labor warranty on top of the manufactures equipment warranty. The old unit was removed and new unit installed in a 5 hour period. There were 2 minor issues associated with the installation but a quick phone call to Carolina Climate Control office was able to get technicians dispatched the next day and get the issues resolved. Josh who was the person providing the quote answered all my questions and provided recommendations. The installers included Russell, Robbie, Randal and Will and they all worked hard and were respectful at the job site. The people in the office were able to get me in touch with those who could help me and were always pleasant. From my experience I would recommend this company and will continue to conduct business with them.
2nd UPDATE - I would like to take this opportunity to give a shout out to Gaston & Robert for their outstanding service the THREE DAYS it took to get my new FURNACE HEAT (so warm - LOVE IT!!) and HVAC system installed. They were great and I would highly recommend both of them for your installs! I also had the pleasure of meeting Edward who came out to check on a minor issue that occurred and he was extremely thorough and quick in his diagnosis of the issue, which ended up being a manufacturing defect. He quickly came back to change the part and remained to do his testing to ensure there were no more issues. I also had the final inspection from Anderson County and everything was found to be in working order. FIVE STARS *****
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UPDATE (Since I cannot leave additional reviews, I will amend this one) - On March 21st, I met with Micah and Easton who were able to provide me with viable options to replace my existing system after discussing with HAL all the issues that he found. I am so happy to say that they were able to provide an option that worked within my budget, given the system I currently have was just installed in July, 2023.
They worked with DUKE to get me rebates and also filed the permits with the town and were able to set up the install for Monday, March 25th. I am thrilled that this situation will be resolved soon and I will finally have heat / air that will be energy efficient and have equipment installed correctly that I can also receive rebates from the IRS and Duke.
Stay tuned for another update to this review after the install is complete. Gaston & Robert were assigned to the install and all I can say is everyone I have met at Carolina Climate Control has been absolutely wonderful. Micah was so respectful to the situation and explained everything very clearly to me so I understood the system I am getting is so much better than the one I currently have and that my heating will be so much better and I should start to see those high bills decrease!
FIVE STARS *****
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I called Carolina Climate Control to get a 'second opinion' on my existing HVAC system as recommended by Duke Energy because my Energy bills were almost doubled from what I used to pay. They were extremely responsive and sent the best technician I have ever had the pleasure of speaking with - HAL! Hal arrived at 11 am and did a very thorough investigation into my existing two zone system. He explained everything and delivered the information with extreme sensitivity since my unit is less than 1 year old and was not performing correctly. He finished his investigation by 3:30 pm and provided a very detailed list of all the issues the system had with the units, install, etc.
Needless to say, I am meeting with another rep this Thursday to discuss solutions to the issues I have and I will without a doubt be doing business with them in the future. I can't say enough nice things about Hal. He was so knowledgeable and provided such detail to the issues that no other 'second opinion' tech provided. I had two other companies come out and one tech finished his 'investigation' in about 20 minutes and all he said was 'there must be a leak in your system because your refrigerant was low'. Hal, on the other hand spent the time to really evaluate the entire system to find out exactly what was wrong. And, unfortunately, there was quite a bit but thankfully, I believe that Carolina Climate Control can help fix the issues and get me back to a system that will provide efficient heating and cooling in my home. FIVE STARS *****
Technician was thorough and gave detailed explanations for repairs. He was friendly.
Hal was my service provider and he was very thorough with checking out my unit and done everything possible to check to make sure everything was working properly. I have absolutely no complaints about him or the company and will continue to do business with them on the next service!
They came quickly and did their die diligence before cleaneing up the mess of another HVAC service.
Carolina Climate Control was responsive, helpful, and friendly. Josh, in particular, was organized and communicative. I would trust Josh and Carolina Climate Control with our future AC servicing needs!
Really excellent service from Dalton! Very thorough and knowledgeable. We really appreciate having a company that cares. Thank you so much
