Reviews
Have had some issues with my unit installed a few times now but they have been helpful and accommodating.
We had some serious design flaws from the original builder installation of our HVAC system. They were able to make adjustments when 2 other companies could not. Very happy with the result.
Our Carolina Comfort Control technician, Drew, called on the morning of our scheduled appointment to see if it would be alright if he could come by earlier than the scheduled appointment since he was in the area. This was great because it allowed me to have our appointment taken care of in the morning rather than in the middle of the day so I could plan my day off from work much better. Our appointment , which only took 15 minutes, was to assess the age and condition of our AC unit in order to be considered for winning a new, free Trane AC unit. Even though my experience with Carolina Comfort Control was not that of actual service or installation, if their services and customer care is anything reflective of our technician's promptness, courtesy, politeness and professionalism, then I would highly recommend this company to care for our homes's AC and heating needs.
If all the subcontractors involved with my home renovation project were as good as Carolina Climate Control, the process would have been a much easier and much less stressful one. From my first contact with the company, everyone I dealt with was great and helped to facilitate the work to be done. Tyler, the field representative was responsive, punctual, knowledgeable as well as informative. He helped me work through logistical issues with creative thinking that the other companies I interviewed did not bring to the table. The installers Stephen and Jeff were also both always punctual and did thorough, quality work from start to finish. CCC provided both quality and value and I can't recommend the company any more highly.
Tech was very pleasant, on time and professional.
Called when on the way. Showed up on time. Friendly & professional. Found the problem right away. Fixed it & were on their way.
Getting quotes. Gray was knowledgeable and professional.
